There is the likelihood that one or more of the sheer volume of cyber-attacks will penetrate your organization’s security system. As such, it is critical for companies to have a fast and intelligent incident response plan to mitigate the effects of a security breach. A sophisticated incident response plan will enable stakeholders to address potential bottlenecks before an attack occurs. Here are ways that PagerDuty Knowledge Base can help companies to improve their incident response plans.
Plan for the Unavoidable
An incident response plan can build or destroy a company. A security breach can cause a massive loss in an organization. Over time, cyber threat detection and prevention tools have become fundamental to the ever-evolving internet world. In fact, security breaches are likely to get you unaware. Accepting this reality is critical to ensuring that companies prioritize incident response plans. Developing an incident response plan that fits your company’s characteristics is necessary. Your incident response plan should include your company’s digital exposure, human factors, and physical security. Keep in mind that adversaries will exploit any gaps and weaknesses in your organization to breach your security system. Your incident response plan should go beyond restoring your company from an incident.
Build an Incident Response Team
The primary cause of failure of an incident response plan is inadequate response team. As such, it is crucial for an incident response plan to include the right mix of expertise and leadership who understand the ever-changing cyber threat landscape. Companies have paid a hefty price for lacking those elements in their incident response plans. The success of an incident response plan relies on an influential leader that understands the issues at hand. It is also necessary to test and probe the effectiveness of an incident response plan to keep up with the ever-changing levels of cyber threats.
Stick to the Playbook
Once you detect a security breach, the incident response plan should help you define the procedure for getting to the next steps. Failure by the incident response crew to stick to the playbook can make even the most sophisticated incident response plan to implode. When emotions of team members guide their decisions, an incident response plan can collapse. The incident response team must stick to the plan except for a few critical decisions. An incident response plan could also fail if the organization is reluctant to implement the program. Security breaches manifest themselves as an iceberg. You only see the tip of a security breach and think that it is not an incident.
Update the Plan
Incident response plans often change to meet developing demands of an organization. Tests such as tabletop exercises ensure that every team member understands their responsibilities and they stick to the program. An outdated incident response plan that has not been tested is doomed to fail. Many companies create incident response plans and tuck them away, and only revisit them when a security breach happens or during compliance audits. The goal of an incident response plan is to eliminate uncertainty that can arise once a security breach strikes.